Frequently Asked Questions

Any Indian resident above 18 years of age can open a Jio Payments Bank account.
There is no minimum balance requirement for Jio Payments Bank account.
There are no charges or fees for your Jio Payments Bank account.
No. There are no penalties if the account is inactive.
You just require an Aadhaar Card and PAN Card to open a Jio Payments Bank account.
Yes, you can link your bank accounts using UPI or Debit/ Credit Card
Your Jio Payments Bank account is protected from un-authorized access by requiring password and mPIN to access your account. This ensures that your account is secure even if you lose access to your phone.

In case you are transacting at any of our outlets, you will need to authenticate using your fingerprint, which will prevent any kind of unauthorised access to account.

Our IT systems are PCI DSS compliant, which ensures that your data is stored securely.
Yes, your money is always safe with Jio Payments Bank, even if you lose your registered mobile number since only you can access your account through your own biometric or M-Pin details.
No. Only you can access your account through your own biometric or M-PIN details.
As soon as you open a Jio Payments Bank account, you will get a UPI handle. You can define your own UPI handle while opening your account.
You can withdraw money from any of the Jio Points across India.
No. You can open a Jio Payments Bank account even without a Jio number
No. You don’t need a smartphone to operate Jio Payments Bank account. You can bank with us at any of our outlets.
Yes. You can freeze your account by calling us at 1800 891 9999.