Level 1 - Jio Payments Bank treats all its customers fairly. If you have any queries, requests or complaints, we will be glad to assist you. You may reach us through following modes, and we shall endeavour to resolve your concerns within 10 working days from the date of receipt. By calling us at our helpdesk at 1800 891 9999 OR By writing to us at firstname.lastname@example.org.
Level 2 - If you haven’t received a feedback for your concerns or if you are not satisfied with the response received from the above mentioned access channels, you may escalate your concerns to our Head - Customer Service by sending an email at Headcustomercare@jiopaymentsbank.com. Please mention the reference number provided to you in your earlier interaction for speedy resolution. We will get back to you in 10 working days.
Level 3 - If you are not satisfied with the response received from the Head - Customer Service, you may reach to our Nodal Officer, Bhavana Bharat to examine your concerns by sending an email at Nodalofficer@jiopaymentsbank.com Please mention the reference number provided to you in your earlier interaction and Nodal Officer will get back to you in 10 working days.
In the event that you do not receive any response within one month from the date you represented your complaint, or if you are dissatisfied with the response given, you may write to the Banking Ombudsman for an independent review. Please click here for details of the Banking Ombudsman scheme.